Portfolio

1. Improving standard operational procedure to increase customer shopping experience. Jan 2023 - Feb 2023
2. Implementation a system to managing customer issues. Sep 2022 - Dec 2022
3. Improving customer experience through new service channel. Sep 2022 - Nov 2022
4. Implementation IKEA Family loyalty program system. Apr 2022 - Oct 2022
5. Implementation IKEA PulseCX for managing customer feedback. May 2022 - Jul 2022.
6. Migration Dynamic NAV 2009 classic to Business Central at IKEA. Jul 2021 - Dec 2021.
7. Implementation IKEA KBP Same day delivery. Sep 2021 - Nov 2021
8. Establishment IKEA 4th Store - IKEA Jakarta Garden city (JGC), Jakarta. Jan 2019 - Oct 2021
9. Implementation IKEA Design Service (IDS) for Store KBP. Jun 2021 - Jul 2021
10. Establishment IKEA 3rd Store - IKEA Kota Baru Parahyangan, Bandung. Jan 2019 - Mar 2021
11. IKEA KBP Online Registration. Feb 2021 - Mar 2021
12. E-Commerce distribution point (ECDP) at Pondok Gede, Bekasi. Jan 2020 - Jun 2020
13. Implementation IKEA WhatsApp Order. Jan 2020 - Jun 2020
14. Establishment IKEA 2nd Store Sentul – Bogor. Oct 2018 - Nov 2019
15. Establishment IKEA Central fulfillment unit. Jan 2019 - Oct 2019
16. Establishment IKEA pickup point Bandung. Jun 2019 - Sep 2019
17. Upgrade ERP system - IKEA Service Pack 57 (SP57). Sep 2017 - May 2018
18. Establishment IKEA Indonesia Ecommerce distribution point (ECDP) Site Bekasi. Jul 2017 - Dec 2017.
19. Establishment IKEA Indonesia Ecommerce distribution point (ECDP) Site Surabaya. Jul 2017 - Dec 2017
20. Implementation payment channel - BCA KlikPay at IKEA E-Commerce. Jul 2017 - Nov 2017
21. Upgrade ERP system - IKEA Service Pack 56 (SP56). Aug 2017 - Sep 2017
22. IKEA Indonesia Online Point (IOP). Jun 2017 - Aug 2017
23. Implementation payment channel - Bank Transfer and Credit Card Installment at IKEA E-Commerce. May 2017 - Jul 2017
24. Implementation new payment channel - Credit card at IKEA E-Commerce. Feb 2016 - Jun 2016
25. Implementation ERP Dynamic Navision - Finance and Accounting and Purchasing at Naima Trading Ltd. Dec 2013 - Jul 2014
26. Implementation Barosma Stone Official Website. Jan 2014 - Mar 2014
27. Implementation Pointers Official Website. Oct 2013 - Oct 2013
28. Implementation ERP system at Naima Trading Ltd. May 2012 - Dec 2012
29. Implementation administration system, IT Asset Management and EXIM (Export Import). May 2012 - Sep 2012
30. Implementation ERP Oracle E - Business Suite 12: Inventory and Manufacturing. May 2011 - May 2012
31. Implementation Microsoft Dynamic Navision 2009 Classic - Finance and Accounting, Manufacturing, Sales and Marketing, Purchasing, Administration, HR. Nov 2009 - Mar 2011
32. Implementation online system SIPPEDA Kota Depok. Aug 2009 - Oct 2009
33. Implementation system Electronic SIP, Electronic Slip, and Electronic Memorial. Aug 2008 - Aug 2009
34. Official website and online student registration at Akper Hang Tuah Jakarta. Jun 2008 - Sep 2008